# Mobile shows the desktop offline

> Understand the connection messages in the mobile app and bring your computer back online.

The mobile app doesn't run agents itself. It needs a computer running Vato Desktop, signed in with the same account. When it can't reach one, it tells you in several places.

## What the messages mean

| Message | Where | Meaning |
| --- | --- | --- |
| **Reconnecting…** | Top of a conversation | Your **phone** has lost its link to Vato. The app retries on its own. |
| *name* **offline** | Top of a conversation | The computer called *name* is not reachable. |
| **No device connected** | Top of the screen | No computer with your account is online. |
| **Desktop offline** | Chats list, or when you start a conversation | No computer is online, so you can't start a conversation. |
| **Mac offline** | Instead of the message field | The computer that runs this conversation is offline. The hint tells you which one to start. |
| **No Mac connected** | Instead of the message field | The app has never seen a computer online with your account. |

When a computer is online, the top of the app shows **Connected to** *name* or the number of devices connected.

## Fix it on your computer

Check these on the computer you want to use:

1. **Vato Desktop is open.** Closing the main window quits Vato, unless **Keep bots running when Vato closes** is on. In that case, Vato keeps running in the system tray.
2. **You are signed in.** If Vato shows **Login required**, click **Sign in**.
3. **It uses the same account as your phone.** Compare the email in **Settings → Profile** on the computer with the email at the top of the **Settings** tab on your phone.
4. **The account is approved.** If Vato shows **Approval required**, your computer can't connect until it is approved.
5. **The computer is awake and online.** A computer that is asleep or without internet can't answer your phone.

The phone updates on its own once the computer is back.

> [!TIP]
> To have Vato open when you turn on your computer, go to **Settings → General** and turn on **Launch Vato at startup**.

## Fix it on your phone

If the app shows **Reconnecting…** for a long time, the problem is on the phone side:

- Check that your phone has internet access.
- Close and reopen the app.
- Make sure you are signed in with the right account. If not, sign out from **Settings** and sign in again.

## Check the connection in detail

The **Settings** tab of the mobile app has a **Diagnostic realtime** section. Tap it to see:

- The state of the phone's connection.
- **Presence**: how many desktops and phones are online with your account.
- The names of the computers that are online.

Tap **Test connection** to check that the app can reach Vato and that your sign-in is accepted.

## If a message fails to send

If you see **Mac didn't respond** or **Mac couldn't send**, your message didn't reach the agent and was marked as failed. Check the computer, then send the message again.

## Still stuck?

Email [support@vatoide.com](mailto:support@vatoide.com), or use **Settings → About → Contact support** in the app. Include a screenshot of **Diagnostic realtime**.

## Related pages

- [Set up the mobile app](../mobile/companion-app.md)
- [Devices](../account/devices.md)
- [Agent does not answer](agent-does-not-answer.md)

Source: https://vatoide.com/docs/troubleshooting/mobile-desktop-offline