Mobile shows the desktop offline
Understand the connection messages in the mobile app and bring your computer back online.
The mobile app doesn't run agents itself. It needs a computer running Vato Desktop, signed in with the same account. When it can't reach one, it tells you in several places.
What the messages mean
| Message | Where | Meaning |
|---|---|---|
| Reconnecting… | Top of a conversation | Your phone has lost its link to Vato. The app retries on its own. |
| name offline | Top of a conversation | The computer called name is not reachable. |
| No device connected | Top of the screen | No computer with your account is online. |
| Desktop offline | Chats list, or when you start a conversation | No computer is online, so you can't start a conversation. |
| Mac offline | Instead of the message field | The computer that runs this conversation is offline. The hint tells you which one to start. |
| No Mac connected | Instead of the message field | The app has never seen a computer online with your account. |
When a computer is online, the top of the app shows Connected to name or the number of devices connected.
Fix it on your computer
Check these on the computer you want to use:
- Vato Desktop is open. Closing the main window quits Vato, unless Keep bots running when Vato closes is on. In that case, Vato keeps running in the system tray.
- You are signed in. If Vato shows Login required, click Sign in.
- It uses the same account as your phone. Compare the email in Settings → Profile on the computer with the email at the top of the Settings tab on your phone.
- The account is approved. If Vato shows Approval required, your computer can't connect until it is approved.
- The computer is awake and online. A computer that is asleep or without internet can't answer your phone.
The phone updates on its own once the computer is back.
Fix it on your phone
If the app shows Reconnecting… for a long time, the problem is on the phone side:
- Check that your phone has internet access.
- Close and reopen the app.
- Make sure you are signed in with the right account. If not, sign out from Settings and sign in again.
Check the connection in detail
The Settings tab of the mobile app has a Diagnostic realtime section. Tap it to see:
- The state of the phone's connection.
- Presence: how many desktops and phones are online with your account.
- The names of the computers that are online.
Tap Test connection to check that the app can reach Vato and that your sign-in is accepted.
If a message fails to send
If you see Mac didn't respond or Mac couldn't send, your message didn't reach the agent and was marked as failed. Check the computer, then send the message again.
Still stuck?
Email support@vatoide.com, or use Settings → About → Contact support in the app. Include a screenshot of Diagnostic realtime.