# Notifications

> Get push notifications on your phone when an agent needs your answer, finishes its response or completes a scheduled check.

The Vato mobile app can notify you when the app is not in front. You choose which events are worth a notification, and you can manage every phone and computer registered to your account from one place.

## Turn on notifications

1. Open the **Settings** tab.
2. Go to **Push notifications** and tap **Add this phone**.
3. Allow notifications when your phone asks.

Your phone now appears in the list with **this phone** after its name.

If you see **Notifications are disabled for Vato in system settings.**, open your phone's settings, allow notifications for Vato, then tap **Add this phone** again.

## Choose what you are told about

Once the phone is added, a **Notify me about** section appears. Turn each category on or off:

| Category | You are notified when | Default |
| --- | --- | --- |
| **Questions and approvals** | An agent needs your answer or approval. | On |
| **Final responses** | An agent has finished its response. Replies in Bot groups count here too. | On |
| **Monitoring completed** | A delayed or scheduled check finishes or fails. | Off |

These choices apply to this phone only. They cover activity from every computer linked to your account and from Vato Connect.

> [!TIP]
> Leave **Questions and approvals** on. An agent that waits for your approval stays blocked until you answer.

## Open a notification

Tap a notification to go straight to what it is about:

- the conversation that finished or asked a question,
- the Bot group that replied,
- the approval waiting in your Team inbox.

## Avoid duplicate alerts

Vato keeps notifications quiet when you are already looking:

- If the app is open on a conversation, you don't get a banner for that same conversation.
- When you read a conversation on another device, its notifications are removed from your phone.

## Mute a single Bot

You can silence one Bot without changing your other settings:

1. Open the **Bots** tab.
2. Press and hold the Bot.
3. Tap **Mute notifications**.

Tap **Enable notifications** in the same menu to turn them back on. You can also use the **Notifications** switch in the Bot's profile.

## Manage your devices

The list under **Push notifications** shows every phone and computer registered for notifications on your account, with its platform and the date it was last registered.

- To stop notifications on this phone, tap **Remove this phone**.
- To remove another device, tap **Remove** next to it.

A removed phone stays removed. The app never adds it back on its own; tap **Add this phone** if you want notifications again.

> [!NOTE]
> Notifications come from your computers. Vato Desktop must be open and signed in for its agents to send them. See [Set up the mobile app](../mobile/companion-app.md).

Source: https://vatoide.com/docs/mobile/notifications